Privacy Policy

Last Updated: Sunday February 23rd 2025

At ZANO HVAC/R & PLUMBING, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy applies to our website, mobile application, and any associated services. By using our website or mobile app, you consent to the collection, use, and disclosure of your information as detailed below.

1. Information We Collect

We collect different types of information to provide and improve our services:

1.1 Personal Information

You may provide personal information when you:

• Create an account

• Request service or support

• Subscribe to updates or newsletters

• Contact us for inquiries or customer support

Personal information may include, but is not limited to:

• Full Name

• Email Address

• Phone Number

• Mailing/Billing Address

• Payment Information (processed through secure third-party providers)

1.2 Automatically Collected Information

When you use our website or mobile app, we automatically collect certain non-personal data, including:

• IP address

• Browser type and device information

• Geographic location (if permitted)

• Website usage data, such as pages visited and time spent on the site

• Mobile app activity logs

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience. These help us:

• Analyze website traffic and trends

• Remember your preferences for future visits

• Improve our services based on user interactions

You can disable cookies through your browser settings, but this may affect certain website functionalities.

2. How We Use Your Information

We use collected data for the following purposes:

• To provide and improve our HVAC, refrigeration, and plumbing services

• To process service requests, scheduling, and customer inquiries

• To send appointment reminders, confirmations, and service updates

• To personalize user experience and improve website/app functionality

• To process payments securely through trusted third-party processors

• To comply with legal obligations and enforce our terms of service

3. How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your information under the following circumstances:

• With Service Providers: We may share information with third-party vendors who assist us in providing services (e.g., payment processors, scheduling software).

• Legal Requirements: We may disclose your data if required by law, to protect our legal rights, or to comply with regulatory requirements.

• Business Transfers: In the event of a merger, acquisition, or business restructuring, your data may be transferred to the new entity.

4. Data Security

We implement industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These include:

• SSL encryption for secure data transmission

• Secure servers and firewalls

• Limited access to personal information within our organization

• Compliance with applicable data protection laws

Despite our security measures, no method of data transmission is 100% secure. You are responsible for maintaining the confidentiality of your account credentials.

5. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access & Correction: Request access to or correction of your personal information.

• Data Deletion: Request the deletion of your personal data, subject to legal obligations.

• Opt-Out of Marketing: Unsubscribe from marketing communications at any time.

• Restrict Processing: Request limitations on how we use your data.

To exercise these rights, contact us at support@zanohvacrplumbing.com.

6. Third-Party Links & Services

Our website and mobile app may contain links to third-party sites. We are not responsible for their privacy practices. Please review their policies before providing any personal data.

7. Children’s Privacy

Our services are not intended for individuals under 13 years of age. We do not knowingly collect personal information from children. If you believe a child has provided personal data, please contact us for removal.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of our services after updates constitutes acceptance of the revised policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us:

📧 Email: support@zanohvac.com

📍 Address:  124 E Front Street Hancock NY

📞 Phone: 607-232-1563

Thank you for choosing ZANO HVAC/R & PLUMBING for your service needs.